San Ramon, California (EastBayDaily) — Mahindra Satyam, a leading global consulting and IT services provider, today announced that it has deployed Enlighta Deliver, ITIL Delivery Suite as a core foundation of its Unified Service Management Platform (USMP). This is a cloud-based managed services platform developed to optimize client services delivery performance and service levels.
With Enlighta Deliver suite’s rapid analyst adaptability, Mahindra Satyam will be able to on-board client engagements faster without any customization, and with the suite’s strong performance management capabilities, offer unprecedented insight into services delivery. For enterprise clients still grappling with legacy and clunky help desk tools, Mahindra Satyam offers Enlighta as a best-of-breed on-demand service management solution alternative that is easy to use, easy to adapt, easy to integrate and requires no client purchase of hardware or software.
“Enterprise clients are looking for a compelling value proposition in terms of price and capabilities. There is no IT services management solution in the market that comes close to offering the rich features, integrated capabilities and executive insight that Enlighta offers in its Enlighta Deliver suite,” said David Augustine, VP, Mahindra Satyam . “Enlighta is the foundation of our Unified Service Management Platform and our ability to offer our clients infrastructure and application services on a robust, on-demand cost-effective IT services management solution has been greatly enhanced.”
“Mahindra Satyam is committed to world-class global service delivery and Enlighta’s On-Demand ITIL solutions enable a lower cost of service delivery on a proven platform that is highly adaptable and offers executives and service managers’ unprecedented insight into all aspects of services delivery,” said Nipun Sehgal, CEO, Enlighta.
The Enlighta Deliver suite supports multi-tenant services management and delivery governance including modules that support incident management, problem management, change management, configuration management, service level management, services catalog, service request automation and operational reporting allowing for integrated delivery of services across global delivery centers and client organizations.
About Enlighta Inc
Enlighta is a leading provider of on-demand ITIL delivery and Outsourcing management solutions to global 2000 companies and IT and BPO services providers. Enlighta’s solutions enable companies to manage and govern their outsourced or offshore services, reducing the risk of failure of such operations. For IT and BPO services providers, Enlighta’s solutions enable effective performance and compliance reporting across all customer engagements, and automation of services delivery processes.
For more information, please visit http://www.enlighta.com.
About Mahindra Satyam
Mahindra Satyam is a leading global business and information technology services company that leverages deep industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform their highest-value business processes and improve their business performance. The company’s professionals excel in enterprise solutions, supply chain management, client relationship management, business intelligence, business process quality, engineering and product lifecycle management, and infrastructure services, among other key capabilities.
Mahindra Satyam is part of the $12.5 billion Mahindra Group, a global federation of companies and one of the top 10 business houses based in India. The Group’s interests span automotive products, aviation, components, farm equipment, financial services, hospitality, information technology, logistics, real estate and retail.
Mahindra Satyam development and delivery centers in the US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China, Malaysia, Singapore, and Australia serve numerous clients, including many Fortune 500 organizations.
For more information, see http://www.mahindrasatyam.com Follow us on Twitter: http://twitter.com/mahindra_satyam For clarifications, write to us at: MediaRelations(at)mahindrasatyam(dot)com
Safe Harbor This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. The forward-looking statements contained herein are subject to certain risks and uncertainties that could cause actual results to differ materially from those reflected in the forward-looking statements. Mahindra Satyam undertakes no duty to update any forward-looking statements.