Oakland, California (EastBayDaily) — CallSocket, a United States-based outsourced call center services company in Oakland, California, announced today that Mary Cook has joined the company as Chief Operating Officer.
"We're excited to have Mary join the team," said Allan Young, founder of CallSocket. "She's built a career out of empowering customers. CallSocket is a brave new company looking for courageous and talented individuals who are committed to customer service because it matters. We deliver amazing customer service on-demand."
Mary has almost twenty years of global experience working with Fortune 500 companies in healthcare, financial services, telecommunications and retail to develop and improve operations of customer service centers.
Previously, Cook was an executive with Seattle-based Varolii, a Software-as-a-Service (SaaS) company specializing in customer interaction management software. She most recently served as Varolii's Call Center Practice Manager. In her role, Cook worked with customers to assess their current and future state call center and communication needs, along with building business cases to support recommendations. Cook has a master's degree in business management from Strayer University, and a bachelor's degree in management and leadership from Judson College, along with a PMP from Boston University.
CallSocket operates and hires exclusively in the United States. The company recently acquired the historic and iconic Oakland Tribune Tower, to serve as headquarters, where it plans to create hundreds of new jobs. CallSocket's agents respond to customer service opportunities over not just the traditional phone call but also through email, SMS, instant chat, and social networks.
"I’m thrilled to be a part of this new generation of contact centers,” said Mary. "CallSocket is the contact center of the future. Today’s customer talks about and interacts with your brand over many different channels – phone, email, SMS, mobile, instant chat, and social networks – and each impression counts," said Cook. “With the emergence of mobility and social media as the way to reach consumers, companies have an opportunity to provide a richer and more complete customer experience across the entire customer life-cycle. I look forward to working with CallSocket, the Oakland community, and our customers to developing new customer and brand experiences."
CallSocket is a newly-created company in 2011 headquartered in the historic Oakland Tribune building with over 30,000 square feet situated on 3 floors. CallSocket plans to create over 300 jobs in 2 years.
For more information, please visit our website at http://www.callsocket.com.