Emeryville, California (EastBayDaily) — Lyris today announced it received a Silver Stevie® Award in the Customer Service Department of the Year category in the nation’s premier business awards program, The 12th Annual American Business Awards.
More than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. More than 240 executives worldwide selected winners this year. Lyris was nominated in the Customer Service of the Year category for Computer Software companies with 100 employees or more. This award comes on the heels of Lyris’ recent recognition as Customer Service Department of the Year – Computer Software category at the Stevie Awards for Sales & Customer Service.
Committed to delivering best-in-class customer support, Lyris builds trust with its customers through proactive communications, shared knowledge and responsiveness in resolving issues. The customer support department services more than 3,000 customers, managing nearly 800 new support cases and calls per month, on average, and resolves most cases within one business day. According to customer satisfaction surveys, Lyris continues to raise the bar and receives “Extremely Satisfied” responses from the majority of its customers.
“At Lyris, customer service has always been paramount to the way we do business,” said Pam Sogge, senior vice president of Customer Success at Lyris. “Our team is focused on helping our customers navigate the world of digital marketing and succeed. We are honored that the Stevie Awards recognize our hard work and we look forward to continuing to provide value in this area.”
The trophies were presented to winners during a gala banquet on Friday, June 13 at the Fairmont Chicago Millennium Park Hotel. More than 400 nominees and their guests attended. The full list of winners can be found at: http://www.StevieAwards.com/ABA.
About Lyris Lyris is a global provider of innovative email and digital marketing solutions that help companies reach customers at scale and create personalized value at every touch point. Lyris’ products and services empower marketers to design, automate, and optimize experiences that facilitate superior engagement, increase conversions, and deliver measurable business value. The Lyris solutions portfolio is uniquely comprised of award-winning messaging automation software, digital marketing strategy and deliverability services, and a componentized and flexible integration framework that revolutionizes the way marketers can extend digital messaging across the enterprise. More than 5,000 companies worldwide partner with Lyris to manage connected customer communications.
About the Stevie Awards Stevie Awards are conferred in five programs: The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors and partners of The 2014 American Business Awards include Biz Talk Radio, CallidusCloud, Citrix Online, Cvent, Engility, John Hancock, LycaMobile, PetRays, and Softpro.