Mountain View, California (EastBayDaily) — Talkdesk announced today that it has joined the Zendesk Apps Marketplace to provide enterprise-level call center software functionality directly from the Zendesk interface. With the new Talkdesk Zendesk Integration Widget, agents can make, receive and transfer calls from inside Zendesk. They can also view real-time information about the caller and benefit from skills-based routing, customizable call queues, click-to-call and other advanced call center software features. The Talkdesk Zendesk Integration Widget also streamlines the customer support process by automatically populating call logs, recordings and voicemails into Zendesk tickets. Finally, managers have access to call monitoring, call recording and comprehensive reporting features to enhance their entire team’s effectiveness.
“The Talkdesk Zendesk Integration Widget enhances the support process by providing advanced call center software features directly from the Zendesk interface,” said Tiago Paiva, Talkdesk CEO and co-founder. “It allows teams to leverage the call center software functionality they need, from inside the helpdesk software they love.”
Sign up for a free live demo or try the Talkdesk Zendesk Integration Widget for free for 14 days to streamline the customer support process and enhance the capabilities of your team.
Key Product Features Phone Dialpad Inside Zendesk Automated Screen Pop ACD, IVR, Skills-based Routing and Forward-to-Phone Warm Transfer and Call Conferencing Click-to-call, Team Voicemail and Customizable Call Queues Automatic Ticket Creation Call Recording, Monitoring and Barging Real-time and Historical Reporting Desktop and Email Notifications Speech-to-Text Voicemail Transcription Two-way Synchronization of Data Five Minute Setup
Talkdesk is modern call center software for enterprises of all sizes. Provide a professional customer experience with ACD, IVR, skills-based routing and customizable call queues. Automate the telephone support process, know everything about the caller and enrich your Zendesk tickets by automatically integrating call logs, recordings and voicemails into one customer profile. Enhance managerial capabilities with call monitoring, call recording and comprehensive reporting. Talkdesk is fully-functional in five minutes and no hardware, downloads or coding is required. Try the Talkdesk Zendesk Integration Widget for free for 14 days to optimize your customer support team’s performance.