Mountain View, California (EastBayDaily) — Talkdesk today announced it has joined the Desk.com App Hub to help fast-growing SMBs leverage customer service to accelerate growth. With this new integration, customers can make, receive and transfer calls directly from the Desk.com interface using Talkdesk. Salesforce customers using Talkdesk can also view real-time information about the caller and benefit from skills-based routing, customizable call queues, automated tasks and other advanced call center software features, enabling them to provide excellent customer support so they can scale rapidly.
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“The Talkdesk Desk.com integration enhances the support process by automatically populating call logs, recordings and voicemails into Desk.com cases and providing comprehensive information about callers in the agent’s browser as they are routed the call,” said Tiago Paiva, Talkdesk CEO and co-founder. “Additionally, managers have access to call monitoring, call recording and comprehensive reporting features to enhance the entire team’s effectiveness.”
“Fast-growing SMBs are looking to transform the way they connect with customers, partners and employees to thrive in today’s connected world,” said Leyla Seka, GM and senior vice president, Salesforce Desk.com. “By leveraging the power of the Desk.com App Hub, Talkdesk provides customers with the proven tools to keep customer service at the heart of their businesses.”
Introducing the New Desk.com App Hub to Leverage Customer Service for Rapid Growth
The new App Hub is a one-stop shop for SMBs to easily access more than 50 partner apps that help them enhance the customer service experience and accelerate growth. Utilizing partner apps, Desk.com customers can deliver greater levels of customer engagement and have a single, comprehensive view of the customer. With the App Hub, SMBs now have a single, trusted location where they can quickly deploy apps that enhance customer service, without the cost and hassle of building one-off integrations.
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Talkdesk is modern call center software for enterprises of all sizes. Provide a professional customer experience with ACD, IVR, skills-based routing and customizable call queues. Automate the telephone support process, know everything about the caller and enrich your Desk.com cases by automatically integrating call logs, recordings and voicemails into one customer profile. Enhance managerial capabilities with call monitoring, call recording and comprehensive reporting. Talkdesk is fully-functional in five minutes and no hardware, downloads or coding is required. Try the Talkdesk Desk.com integration for free for 14 days to enhance the capabilities of your customer support team.